Cancellation & Refunds

1Premium plan & pricing

A GST invoice is generated for every successful payment and is available on request at support@kayasthasetu.com.

2Cancelling Premium

• You can cancel your Premium membership at any time from the app, or by writing to support@kayasthasetu.com with your registered mobile number.
• If you subscribed through Google Play or the Apple App Store, cancel auto-renewal from your Play Store / App Store subscriptions page. We cannot cancel store subscriptions on your behalf.
• On cancellation, Premium stays active till the end of the current paid month. After that, your account moves to the Free plan and the Verified badge is removed. Your data and profile remain safe.
• There is no cancellation fee.

3Refund policy

Because Premium benefits (Verified badge, matrimony contacts, listings) are activated instantly, payments are generally non-refundable once the membership is active. However, we will issue a full refund in these cases:

• You were charged but Premium was not activated on your account within 48 hours;
• You were charged twice (duplicate payment) for the same period;
• You were charged after a confirmed cancellation due to a technical error on our side;
• Premium features remained unavailable for more than 7 consecutive days due to a fault on our side (a pro-rata refund or extension may be offered).

Refunds are not provided for partial months of use, for change of mind after activation, or where an account is suspended for violating our Terms.

4How to request a refund

1. Email support@kayasthasetu.com within 7 days of the transaction with the subject “Refund Request”.
2. Include your name, registered mobile number, transaction / order ID, date, amount and a short reason.
3. We will acknowledge your request within 2 working days and share our decision within 7 working days.

5Refund timelines

Approved refunds are credited to the original payment method within 5–7 working days (UPI / wallets are usually faster; cards and net banking may take up to 10 working days depending on your bank).

For purchases made through Google Play or the Apple App Store, refunds are processed according to that store's refund policy and timelines.

6Marketplace & member transactions

Kayastha Setu does not sell products in the Marketplace and does not collect payment for them. Any cancellation, return or refund for products or services purchased from another member is solely between you and that seller.